Your Voice Matters
Grievance & Complaint Process
BHS is committed to providing the highest quality of care. If you have a concern about the services you or a loved one received, we want to hear from you. Your feedback helps us improve and better serve our community.
How It Works
Our Complaint Resolution Process
We take every grievance seriously and have a structured process to ensure your concerns are addressed promptly and fairly.
Submit Your Concern
Contact us by phone, mail, email, or in person at any BHS location to share your grievance or complaint.
Acknowledgment
We will acknowledge receipt of your complaint and assign it to the appropriate department for review.
Investigation
Our quality assurance team will thoroughly investigate your concern and gather relevant information.
Resolution
We will communicate our findings and any corrective actions taken, ensuring your concern is fully addressed.
Other Ways to File
How to Reach Us
You may also file a grievance or complaint through any of the following methods. All complaints are treated confidentially.
By Phone
(310) 679-9126By Email
info@bfrhs.orgBy Mail or In Person
15519 Crenshaw Blvd, Gardena, CA 90249
At Any BHS Location
Forms available at all 26 locations
Your Rights
Patient Rights
As a BHS client, you have the right to:
- To receive care that is respectful and responsive to your needs
- To be treated with dignity regardless of race, ethnicity, gender, age, or disability
- To file a grievance without fear of retaliation or discrimination
- To receive a timely response to your complaint
- To have your complaint handled confidentially
- To appeal any decision you disagree with
Submit Online
