Accessibility Statement

We believe that everyone deserves equal access to healthcare information and services. As a community-based healthcare organization serving diverse populations across Southern California, accessibility is central to our mission. We continuously work to improve the usability and accessibility of our website in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our website incorporates the following accessibility features:

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Switch devices and alternative input methods

While we strive for full accessibility, some content may have limitations:

• Embedded maps: Google Maps embeds on our locations and contact pages may have limited accessibility. For directions, you can use the "Get Directions" links which open Google Maps directly.
• Third-party content: Some content hosted by third parties (donation platform, careers portal) may not fully meet our accessibility standards.
• PDF documents: Some older PDF documents may not be fully accessible. Please contact us if you need information from a document in an alternative format.

We are actively working to address these limitations and improve accessibility across all areas of our website.

In addition to our digital accessibility efforts, BHS is committed to physical accessibility at our 25 facilities across Southern California. Our locations are compliant with the Americans with Disabilities Act (ADA) and provide:

• Wheelchair-accessible entrances and facilities
• Accessible restrooms
• Designated accessible parking spaces
• Accommodations for individuals with sensory disabilities

If you need specific accommodations at any of our locations, please contact us in advance and we will do our best to assist you.

BHS serves a diverse, multilingual community. We offer services and assistance in multiple languages, including Spanish. If you need language assistance or information in an alternative format, please contact our office.

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know:

When reporting an accessibility issue, please include:

• The page URL or section of the website
• A description of the issue you encountered
• The assistive technology or browser you were using
• Your preferred method of contact for follow-up

We aim to respond to accessibility feedback within 5 business days and will work to resolve reported issues as quickly as possible.

BHS is committed to compliance with applicable accessibility laws and standards, including:

• Americans with Disabilities Act (ADA) — Title II and Title III
• Section 508 of the Rehabilitation Act
• WCAG 2.1 Level AA — Web Content Accessibility Guidelines
• California's Unruh Civil Rights Act — Ensuring equal access for all Californians