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Privacy Policy

Last updated: February 14, 2026

Behavioral Health Services, Inc. ("BHS," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you interact with our website, you may voluntarily provide personal information, including:

  • Name, email address, phone number, and mailing address
  • Information submitted through our contact forms, grievance forms, or referral inquiries
  • Donation information when making charitable contributions
  • Employment application information submitted through our careers portal

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages viewed and time spent on each page
  • Referring website or search terms
  • Device type and operating system

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Process referrals and connect you with appropriate care
  • Process donations and issue tax receipts
  • Improve our website, services, and user experience
  • Comply with legal obligations and regulatory requirements
  • Communicate important updates about our services and facilities

3. Protected Health Information (PHI)

As a healthcare provider, BHS is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information collected during the course of treatment is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to all clients at the time of intake.

Our website contact forms are not intended for the submission of protected health information. If you need to communicate sensitive health information, please contact our office directly at (310) 679-9126.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service providers: With trusted third-party vendors who assist us in operating our website and services (e.g., email delivery, payment processing), bound by confidentiality agreements
  • Legal requirements: When required by law, regulation, or legal process
  • Safety: When necessary to protect the safety of our clients, staff, or the public
  • Consent: With your explicit consent for any purpose not described above

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You may control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites, including our donation platform, careers portal, and social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data processing activities

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Behavioral Health Services, Inc.

15519 Crenshaw Boulevard
Gardena, CA 90249

Phone: (310) 679-9126

Email: info@bfrhs.org

Accreditations & Affiliations

We maintain the highest standards of care through our accreditations and partnerships